Innovations such as autonomous driving, electrification and new mobility solutions affect the aftermarket. Unlock sales potential and secure customer loyalty with a 360-degree approach that allows dealers and service advisors at authorized workshops to act jointly on customer cases via the same software solution, in a truly digital way.
Benefit from a better collaboration between salespeople and service advisors to drive more sales: Give dealers insights into the repair history of each sold car and enable them to use these data for custom-made repurchase management.
Give service advisors at your brand’s authorized workshop departments insights into the sales activities of your dealers and enable them to proactively approach car owners with targeted, timely and branded offers for services, repairs, parts and accessories.
Enable service advisors at all your authorized workshops to drive relevant customer conversations that impact customer loyalty sustainably. With EASI’R, they can instantly respond to leads with content that matches each current customer touchpoint. Service advisors will always know which information to send at what time, as well as which delivery channels are best suited to specific milestones.
Today’s customers want to interact with workshops online. Enable your service advisors to engage with customers via various online channels and provide an outstanding, convenient online experience.
Look forward to the new EASI’R automated online booking function which will notify owners of connected cars automatically about necessary service activities and give them the opportunity to book service appointments online. This new feature will bring a significant work simplification to workshop departments as many appointments will be made fully automatically, without the involvement of a service advisor.